Digital Solutions for Enhanced Customer Experience
Achieve digital transformation and scale your customer experience globally with our mix of consultant work, Robotic Process Automation (RPA) tools, chatbots, and more.
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A path to digital transformation
Digital transformation is a major concept these days. It started with the scale of cloud, but has expanded into multiple definitions. At essence, you need an omni-channel approach to dealing with your customers 24/7, wherever they want to be dealt with.
Conectys has a suite of digital-first offerings including consultant work, Robotic Process Automation (RPA) tools, and chatbots. We’ll work with your goals and needs, and set realistic timelines for testing and implementation based on what you’re trying to achieve in your business.
Our digital-first team is based in Romania presently, but we have 12+ global locations and cover 35+ languages, 24/7. We can roll your digital transformation plan into our various locations and help you scale customer experience globally at an effective cost.
Digital Consultancy
- Review your business goals
- Create a plan for scale and effectiveness
- Work on timelines, testing, and implementation
- Support you as the plan evolves
- Advice about staffing, tech vs. human, and more
Robotic Process Automation
- Identify processes uniquely qualified for RPA
- Design overall strategy
- Map out timelines
- Test projects
- Implement automations
- Performance, analytics, and tweak strategy
Chatbots
- Work through different scenarios where chatbots would make sense
- Co-design the chatbot
- Test the chatbot in a variety of situations
- Assist with the rollout of chatbots to your employees
- Map best practices
- Implement, roll out, and monitor
- Data analysis to help product, sales, and marketing teams with what customers most are asking about
Some of our clients
What They're Saying
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.” Customer Experience Manager
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.” SVP Operations
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.” Chief Financial Officer