Multilingual Outsourced Contact Centre
Scale globally & reduce costs with our omnichannel, 24/7/365 call centre services in over 35 languages.
Request a custom quote
Inbound Call Centre Services
From Customer and Technical Support to Virtual Assistants, we have the outsourced inbound call centre service package to fit your needs.
All our inbound call centre outsourcing solutions offer the full extent of our multilingual capabilities and over 16 years of BPO experience across top industries.
We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taipei as well as through a robust Work from Home (WfH) team.
We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.
Customer Support
Get award-winning multilingual customer service solutions that are designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES) and First Contact Resolution (FCR) results that win and retain customers.
- Tenured, customer-centric teams
- Global coverage in 35+ languages
- Omnichannel (Voice, E-mail, Chat, Social & More)
- Low cost, flexible delivery models
- Real-time reporting, full transparency
- ISO 9001:2015 Certified
- Turn-Key Solutions
- Access to ConectysOS®, our award-winning call centre platform
Technical Support
Get award-winning multilingual technical support solutions that offer the right expertise where you need it and are tailored to support multiple channels across a broad range of technologies and audiences.
- 24/7/365 Availability
- ITIL, ISO 9001:2015, and PCI-certified and COPC OSP aligned solutions
- Low cost, flexible delivery models
- Pay-as-you-go
- 1-3 Level technical support
- Troubleshooting and ticketing
Virtual Assistants
Get multilingual human call answering services that meet your availability needs and budget.
- 20+ Languages, 24/7 availability
- Call qualification
- Incoming call handling and routing
- Call forwarding and documentation
Some of our clients
What They're Saying
“It’s easy to communicate and collaborate with them, as they instantly adapt to any odd situation that arises and corrects what needs to be corrected.” Customer Experience Manager
“Outstanding management. Outstanding operations. You don’t get lost as a client. There’s a tremendous amount of individual care.” SVP Operations
“Fantastic people who come to have a deep understanding of your company’s products and services, which you don’t often see from BPO and front-line agents.” Chief Financial Officer